Frequently Asked Questions

The application fee is $99 per applicant, and the one-time administrative fee is $200 per apartment home.

Yes. A refundable security deposit is required and varies based on screening results. Additional deposit requirements may apply based on qualification results, subject to applicable legal limits.

Each person age 18 or older who will live in the apartment home must submit an application and satisfy the community’s qualification requirements.

Applicants must collectively have verifiable income of at least 2.5 times the rental rate. Guarantors must have verifiable income of at least 5 times the rental rate.

Documentation depends on your income source. ApproveShield generally requires a current personal U.S. bank statement plus supporting documentation such as current consecutive pay stubs, an eligible offer letter, tax returns for self-employed applicants, or qualifying benefit/retirement/financial aid documentation. Business bank accounts and screenshots are not accepted for personal income verification.

After applying, you will receive a secure ApproveShield link by email or text. You will need to confirm your identity/SSN, sign the authorization, and upload all required documents. Screening typically takes an average of 2–5 business days once all required information has been submitted. Looking to move things along faster? A TurboTrack expedited screening option may be available. Ask our Leasing Team for more information about TurboTrack and how it can help expedite your screening process.

Required documents must be submitted within 48 hours. Applications automatically close if the required documents are not received within 2 business days.

A valid government-issued photo ID is required for every applicant age 18 or older. ApproveShield specifies a state-issued photo ID or driver’s license for U.S. applicants; U.S. visas or non-U.S. passports are verified using the most current I-94.

Yes. Credit is evaluated as part of the qualification process, and a criminal background check is obtained for each applicant who will reside in the apartment home. Screening results may result in approval, additional requirements, or denial.

Yes, when applicable. A guarantor must meet the community’s qualifying criteria and have verifiable income of at least 5 times the rental rate.

Account balance validation required. Also, liquid funds must total at least 1 times the annual market rent; for a guarantor using this option, liquid funds must total at least 5 times the annual rent.

Yes. If you have fewer than two pay stubs because of a recent job change, we require an offer letter and your first pay stub(s), along with the required personal bank statement. Offer letters must meet stated requirements.

Yes, subject to verification requirements. The offer letter must be on company letterhead with employment effective within 30 days of the lease start date, and it will be independently validated with the employer’s HR department. A current personal bank statement is also required.

A resident is allowed up to 3 occupants in a one-bedroom, 3 in a one-bedroom with den, 5 in a two-bedroom, 7 in a three-bedroom, and 9 in a four-bedroom.

Original rental rate quotes are honored for 2 business days. Pricing is tied to the apartment’s availability, move-in date, and requested lease term, so changes to those details may result in a revised rate.

Certain situational fees may apply, including late fees, lease violation fees, legal/eviction fees, early lease termination or cancellation charges, payment service fees, renters liability non-compliance charges, and other fees described in the application or lease. Ask the leasing team for the current fee guide for more information.

Yes. Fees and qualification requirements are subject to the terms of the application and lease and may change. The leasing team can provide the most current fee guide, qualification standards, pricing, availability, and lease terms before you apply.